{"id":12224,"date":"2025-09-25T02:26:19","date_gmt":"2025-09-25T02:26:19","guid":{"rendered":"https:\/\/konnectingwithumanity.com\/academy\/?post_type=lp_course&#038;p=12224"},"modified":"2026-07-22T21:54:08","modified_gmt":"2026-07-22T21:54:08","slug":"intensive-case-management-micro-credential-2","status":"publish","type":"lp_course","link":"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/","title":{"rendered":"Shelter Support Worker Micro-Credential Certificate Program"},"content":{"rendered":"<h1><b>Overview<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">KWH Academy\u2019s Shelter Support Worker Certificate Program is designed to equip current and aspiring social service professionals with the trauma-informed skills and knowledge needed to support individuals facing housing challenges or transitions. Our comprehensive<\/span><b> 5-week instructor-led, self-paced webinars<\/b><span style=\"font-weight: 400;\"> walk you through how to help clients find stability, access resources, and move toward independent living. <\/span><b>We now offer placements as part of our program.<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Program Highlights<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Comprehensive Education:<\/b> <span style=\"font-weight: 400;\">You will receive education to support individuals with various housing and social service needs.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Essential Skills:<\/b> <span style=\"font-weight: 400;\">Learn trauma-informed care, de-escalation strategies, cultural sensitivity, and boundary setting.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Practical Tools:<\/b><span style=\"font-weight: 400;\"> Tools for navigating shelter systems and community resources.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">You\u2019ll learn real-world strategies for practicing operational standards, low-barrier models, and approaches like Housing First.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll focus on the core concepts of case management, including assessment, planning, coordination, and evaluation of client care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By the end of the program, you&#8217;ll be ready to confidently step into a professional Shelter Support Worker role in settings such as shelters, social services, government agencies, and correctional facilities. Some settings may require additional training or education for specific target populations.<\/span><\/p>\n<h2><i><span style=\"font-weight: 400;\">Please note that if you don\u2019t have or choose not to complete your Vulnerable Sectors Check, your Standard First Aid &amp; CPR\/AED, or your Food Handlers certificate, you will be <\/span><\/i><b><i>ineligible for all or some of our placement opportunities<\/i><\/b><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/h2>\n<h2><b>Career Opportunities &amp; Prospects in Ontario<\/b><\/h2>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Low<\/b><\/td>\n<td><b>$41,163 CAD<\/b> <span style=\"font-weight: 400;\">per year<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Average<\/b><\/td>\n<td><b>$55,120 CAD<\/b><span style=\"font-weight: 400;\"> per year<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>High<\/b><\/td>\n<td><b>$77,438 CAD<\/b><span style=\"font-weight: 400;\"> per year<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.jobbank.gc.ca\/marketreport\/wages-occupation\/227148\/ca\"><span style=\"font-weight: 400;\">Source: Canada Job Bank<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Calculated by 8 h\/day using <\/span><a href=\"https:\/\/calculator-calculatrice.ca\/en\/calculator\/salary#calculator\"><span style=\"font-weight: 400;\">calculator calculatrice<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s a high shortage risk of shelter support workers from 2024 to 2033. Further, <\/span><b>55,400<\/b> <span style=\"font-weight: 400;\">estimated job openings align with the estimated number of people looking for work.<\/span><\/p>\n<p><a href=\"https:\/\/occupations.esdc.gc.ca\/sppc-cops\/occupationsummarydetail.jsp?tid=213&amp;lang=eng\"><span style=\"font-weight: 400;\">Source: Government of Canada<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Who Is It For<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service and social orientation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stress tolerance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concern for others<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaboration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leadership<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adaptability<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.jobbank.gc.ca\/marketreport\/requirements\/227148\/ca\"><span style=\"font-weight: 400;\">Source: Canada Job Bank<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Who Can Apply<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Individuals seeking a career shift or entry into the social services sector.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High school graduates with an Ontario Secondary School Diploma (OSSD) or equivalent.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applicants with international education credentials (must be translated and assessed for equivalency).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Individuals who speak English.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>What You&#8217;ll Gain<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>40 hours<\/b><span style=\"font-weight: 400;\"> of comprehensive, structured online training.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Self-paced, instructor-led webinars<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employment support and job search coaching to help you transition into the field.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>40 hours of an optional placement<\/b><span style=\"font-weight: 400;\"> with a completion letter.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ongoing career guidance, interview preparation, and r\u00e9sum\u00e9 assistance.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Career Settings After Completion<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Social service &amp; government agencies<\/b><\/td>\n<td><b>Correctional facilities<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Shelters &amp; community organizations<\/b><\/td>\n<td><b>Substance abuse centres<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Group homes<\/b><\/td>\n<td><b>Mental health agencies<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"https:\/\/www.jobbank.gc.ca\/marketreport\/occupation\/227148\/ca\"><span style=\"font-weight: 400;\">Source: Canada Job Bank<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you are interested in one of our courses, please <\/span><a href=\"https:\/\/5nnumz.share-na3.hsforms.com\/2NV3XhC4wQm65crDKdwbCDg\"><span style=\"font-weight: 400;\">complete the form via this link<\/span><\/a><span style=\"font-weight: 400;\">, and a member of our team will contact you with the next steps for enrollment.<\/span><\/p>\n<h1><b>Curriculum<\/b><\/h1>\n<p><b>Module 1: Orientation: Toronto Shelter System &amp; Professional<\/b><\/p>\n<p><b>Responsibilities<\/b><\/p>\n<p><b>Module 2: Equity, Diversity &amp; Human Rights<\/b><\/p>\n<p><b>Module 3: Conflict Resolution &amp; Effective Communication<\/b><\/p>\n<p><b>Module 4: Trauma-Informed Care &amp; Wellness<\/b><\/p>\n<p><b>Module 5: Ethics, Confidentiality, Boundaries &amp; Disclosure<\/b><\/p>\n<p><b>Module 6: Building Confidence &amp; Overcoming Barriers<\/b><\/p>\n<p><b>Module 7: Harm Reduction Approaches<\/b><\/p>\n<p><b>Module 8: Case Management &amp; Documentation<\/b><\/p>\n<p><b>Module 9: Intervention Strategies &amp; De-Escalation<\/b><\/p>\n<p><b>Module 10: Indigenous Competency &amp; Cultural Awareness<\/b><\/p>\n<h1><b>Instructor\u00a0<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Here, include details and qualifications of the instructor:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where they studied and their degrees\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their experience in the field, including years<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their teaching experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their main interests\/research interests<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any publications, if applicable.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Ideally, with a photo of them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>Payment Methods: Program Only With Optional Food Handlers Certificate<\/b><\/h1>\n<h2><i><span style=\"font-weight: 400;\">Please note that if you don\u2019t have or choose not to complete your Vulnerable Sectors Check, your Standard First Aid &amp; CPR\/AED, or your Food Handlers certificate, you will be <\/span><\/i><b><i>ineligible for all or some of our placement opportunities<\/i><\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/h2>\n<h2><b>How to Enroll<\/b><\/h2>\n<p><b>Through our website:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to our<\/span><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/\"> <span style=\"font-weight: 400;\">Shelter Support Worker Program<\/span><\/a> <span style=\"font-weight: 400;\">website (the page you\u2019re currently on)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create an account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on Buy Now<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the payment method that works for you<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Paypal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cash on delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Stripe<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pay<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>E-transfer:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send an <\/span><b>e-transfer<\/b><span style=\"font-weight: 400;\"> of <\/span><b>$500.00 CAD<\/b><span style=\"font-weight: 400;\"> or <\/span><b>$519.95 CAD<\/b><span style=\"font-weight: 400;\"> (with a Food Handlers Certificate) to <\/span><span style=\"font-weight: 400;\">kwhinitiative@gmail.com<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include your full name, course, interact email or ID used in the message<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take a screenshot of the transaction and reply to this email<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include the transaction reference number<\/span><\/li>\n<\/ol>\n<p><b>What You\u2019ll Receive:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Class access details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your orientation information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to obtain your Vulnerable Sectors Check<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Everything you\u2019ll need to be ready<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Option 1: One Payment<\/b><\/h2>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Description<\/b><\/td>\n<td><b>Amount<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Full Program Fee<\/b><\/td>\n<td><b>$500 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$519.95 CAD\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This can be paid via e-transfer or through the website<\/span><\/p>\n<h2><b>Option 2: Two Payments<\/b><\/h2>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Description<\/b><\/td>\n<td><b>Amount\u00a0<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Initial Payment<\/b><\/td>\n<td><b>$250 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$259.98 CAD<\/b><\/p>\n<p><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Final Payment<\/b><\/td>\n<td><b>$250 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$259.98 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>Two weeks<\/b><span style=\"font-weight: 400;\"> after the program commencement<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">This can only be paid via e-transfer<\/span><\/p>\n<h2><b>Option 3: Three Payments<\/b><\/h2>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Installment<\/b><\/td>\n<td><b>Amount<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>First Installment<\/b><\/td>\n<td><b>$200 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$219.95 CAD\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Second Installment<\/b><\/td>\n<td><b>$150 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$169.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>One week<\/b><span style=\"font-weight: 400;\"> after the program commences\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Third Installment<\/b><\/td>\n<td><b>$150 CAD <\/b><span style=\"font-weight: 400;\">or <\/span><b>$169.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>Two weeks<\/b><span style=\"font-weight: 400;\"> after the program commences<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><b>Important Payment Policy<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments <\/span><b>must be completed according to the selected plan<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continued access to the course is dependent on maintaining the agreed payment plan.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Failure to pay on the due date without prior approval will result in the <\/span><b>removal of access<\/b><span style=\"font-weight: 400;\"> to the course, with no refund until payment is received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you choose to drop the course, refunds will be given in accordance with our refund policy, with more details on our website.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any payment challenges should be communicated to KWH Academy in advance for support.<\/span><\/li>\n<\/ul>\n<h1><b>Payment Methods: Program and Standard First Aid &amp; CPR\/AED<\/b><\/h1>\n<h2><b>How to Enroll<\/b><\/h2>\n<p><b>Through our website:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to our<\/span><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/\"> <span style=\"font-weight: 400;\">Shelter Support Worker Program<\/span><\/a> <span style=\"font-weight: 400;\">website (the page you\u2019re currently on)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create an account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on Buy Now<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the payment method that works for you<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Paypal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cash on delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Stripe<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pay<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>E-transfer:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send an <\/span><b>e-transfer<\/b><span style=\"font-weight: 400;\"> of <\/span><b>$640.00<\/b><span style=\"font-weight: 400;\"> CAD or <\/span><b>$659.95 CAD<\/b><span style=\"font-weight: 400;\"> (with a Food Handlers Certificate) to <\/span><span style=\"font-weight: 400;\">kwhinitiative@gmail.com<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include your full name, course, interact email or ID used in the message<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take a screenshot of the transaction and reply to this email<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include the transaction reference number<\/span><\/li>\n<\/ol>\n<p><b>What You\u2019ll Receive:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Class access details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your orientation information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to obtain your Vulnerable Sectors Check<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Everything you\u2019ll need to be ready<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Option 1: One Payment<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Description<\/b><\/td>\n<td><b>Amount<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Full Program Fee<\/b><\/td>\n<td><b>$640 CAD\u00a0 <\/b><span style=\"font-weight: 400;\">or<\/span><b> $659.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Option 2: Two Payments<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Description<\/b><\/td>\n<td><b>Amount\u00a0<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Initial Payment<\/b><\/td>\n<td><b>$320 CAD <\/b><span style=\"font-weight: 400;\">or<\/span><b> $329.98 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Final Payment<\/b><\/td>\n<td><b>$320 CAD <\/b><span style=\"font-weight: 400;\">or<\/span><b> $329.98 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>Two weeks<\/b><span style=\"font-weight: 400;\"> after the program commencement<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Option 3: Three Payments<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Installment<\/b><\/td>\n<td><b>Amount<\/b><\/td>\n<td><b>Due<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>First Installment<\/b><\/td>\n<td><b>$200 CAD <\/b><span style=\"font-weight: 400;\">or<\/span><b> $219.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upon registration (secures your seat)<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Second Installment<\/b><\/td>\n<td><b>$220 CAD <\/b><span style=\"font-weight: 400;\">or<\/span><b> $239.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>One week<\/b><span style=\"font-weight: 400;\"> after the program commences\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Third Installment<\/b><\/td>\n<td><b>$220 CAD <\/b><span style=\"font-weight: 400;\">or<\/span><b> $239.95 CAD <\/b><span style=\"font-weight: 400;\">(with a Food Handlers Certificate)<\/span><\/td>\n<td><b>Two weeks<\/b><span style=\"font-weight: 400;\"> after the program commences<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h1><\/h1>\n<h2><b>Important Payment Policy<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments <\/span><b>must be completed according to the selected plan<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continued access to the course is dependent on maintaining the agreed payment plan.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Failure to pay on the due date without prior approval will result in the <\/span><b>removal of access<\/b><span style=\"font-weight: 400;\"> to the course, with no refund until payment is received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you choose to drop the course, refunds will be given in accordance with our refund policy, with more details on our website.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any payment challenges should be communicated to KWH Academy in advance for support.<\/span><\/li>\n<\/ul>\n<p><b><i>Note: <\/i><\/b><i><span style=\"font-weight: 400;\">Timely payments help ensure <\/span><\/i><b><i>uninterrupted access<\/i><\/b><i><span style=\"font-weight: 400;\"> to course materials, learning support, and program participation.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<h1><b>Refund Policy<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">We have a refund policy if you only want to drop our program and your Food Handlers Certificate. We will only refund your Food Handlers Certificate <\/span><b>before <\/b><span style=\"font-weight: 400;\">you are given access to the course.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">KWH does not have a policy on refunds for Standard First Aid &amp; CPR\/AED. The <\/span><b>Canadian Red Cross<\/b><span style=\"font-weight: 400;\"> specifies that the <\/span><b>self-directed and online portions are non-refundable<\/b><span style=\"font-weight: 400;\">. We can support attempting to get you a refund for the in-person content or to reschedule, but we cannot guarantee refunds on the Canadian Red Cross\u2019s behalf (<\/span><a href=\"https:\/\/helpsupport.redcross.ca\/hc\/en-ca\/articles\/43574663641371-Course-Cancellation-and-Refund-Policy\"><span style=\"font-weight: 400;\">Canadian Red Cross<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Drop-Timeline<\/b><\/td>\n<td><b>Refund Percentage<\/b><\/td>\n<td><b>Refund Amount<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>2 Days<\/b><\/td>\n<td><span style=\"font-weight: 400;\">100 %<\/span><\/td>\n<td><b>$500 CAD<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>3-5 Days<\/b><\/td>\n<td><span style=\"font-weight: 400;\">75 %<\/span><\/td>\n<td><b>$375 CAD<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>5-6 Days<\/b><\/td>\n<td><span style=\"font-weight: 400;\">50 %<\/span><\/td>\n<td><b>$250 CAD<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>7-8 Days<\/b><\/td>\n<td><span style=\"font-weight: 400;\">25%<\/span><\/td>\n<td><b>$125 CAD<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>9 + Days<\/b><\/td>\n<td><span style=\"font-weight: 400;\">0 %<\/span><\/td>\n<td><b>$0 CAD<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><b>Note:<\/b> <span style=\"font-weight: 400;\">Timely payments help ensure <\/span><b>uninterrupted access<\/b><span style=\"font-weight: 400;\"> to course materials, learning support, and program participation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>FAQs<\/b><\/h1>\n<h1><b>General Information<\/b><\/h1>\n<h2><b>What&#8217;s the Shelter Support Worker course format?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Our program is a 5-week online, self-paced, instructor-led course.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>What can I expect from your Shelter Support Worker Program?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><b>You will be able to:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do trauma-informed ethical care with cultural sensitivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use de-escalation and boundary-setting strategies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate shelter systems and community resources<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create effective documentation with referrals\/navigation.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You&#8217;ll be ready to confidently step into a professional Shelter Support Worker role in settings such as shelters, social services, government agencies, and correctional facilities.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We also offer career guidance, interview preparation, and r\u00e9sum\u00e9 assistance.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>International Students Acceptance<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We accept all international students. Study and work permits aren&#8217;t required to take our courses.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>How are the exams taken?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">All of our exams are online.\u00a0<\/span><\/p>\n<h2><b>Does your program give you a certificate upon completion?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes, we do!<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Is KWH Academy recognized by the Government of Ontario?<\/b><b><\/p>\n<p><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There is no governing body for Shelter Support Workers in Ontario.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KWH Academy, as an institution, is registered and accredited with the CPD Registry as a recognized organization. View this link for more information\u00a0\u00a0\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/thecpdregister.com\/providers\/cpd-group-providers--789881\"><span style=\"font-weight: 400;\">https:\/\/thecpdregister.com\/providers\/cpd-group-providers&#8211;789881<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">KWH Academy&#8217;s Shelter Support Worker Program is recognized by the Government of Ontario as an exemption under the Ontario Career Colleges Act, 2005.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>Placements<\/b><\/h1>\n<h2><b>Do we have guaranteed student placements?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We currently have 40 hours in total of unpaid placements; however, they aren\u2019t guaranteed.<\/span><\/p>\n<h2><b>How many hours\/ how long is the placement?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The total placement is 40 hours regardless of the organization you\u2019re placed at. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Typically, it\u2019s for one month; however, the duration may differ depending on the organization you&#8217;re placed at.<\/span><\/p>\n<h2><b>Are the placements paid?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Not at this moment, unfortunately.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Where are they located?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Currently, in the Jane and Finch or Scarborough region.\u00a0<\/span><\/p>\n<h1><b>Careers<\/b><\/h1>\n<h2><b>Will this course help me get a job?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It can help teach you some core skills you need to succeed as a shelter support worker.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">We also offer placements that could increase your chances of securing a position as an internal applicant, but this depends on the organization you\u2019re placed at.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Additionally, offer career support with job searching, resume writing, cover letter writing, LinkedIn optimization, and interview preparation.\u00a0<\/span><\/p>\n<h2><b>What career setting can I work in after completing the Shelter Support Worker Program?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><b>You can work in:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Social service &amp; government agencies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shelters &amp; community organizations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Group homes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Correctional facilities*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Substance abuse centres*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mental health agencies*<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">*May require additional<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Is your Shelter Support Worker certificate credible\/recognized\/accredited?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">However, KWH Academy is registered with the CPD Registry as a recognized organization. View this link for more information<\/span> <a href=\"https:\/\/thecpdregister.com\/providers\/cpd-group-providers--789881\"><span style=\"font-weight: 400;\">https:\/\/thecpdregister.com\/providers\/cpd-group-providers&#8211;789881<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Do your community support courses offer specific career pathways? (e.g., becoming an intensive case manager through our shelter support worker placement)<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">No, our community support courses do not offer career pathways.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>Starting and Completion Times<\/b><\/h1>\n<p>&nbsp;<\/p>\n<h2><b>When is the next cohort&#8217;s start date?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Please ask to speak to a member of our team to receive cohort start dates.<\/span><\/p>\n<h2><b><br \/>\n<\/b><b>Can I start now if I pay?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Yes! We can give you access to our full course once you pay the course enrollment fee.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Can I finish the course earlier?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Yes, with the course being self-paced, you can complete it as quickly or as slowly as you&#8217;d like. Certificates will be given 1-3 business days after successful completion of the course.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>Diploma\u00a0<\/b><\/h1>\n<h2><b>I don&#8217;t have a high school diploma. What are my options?<\/b><b><br \/>\n<\/b><b><br \/>\n<\/b><b>Here are some options to gain your high school diploma in Ontario as a mature student.<\/b><\/h2>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Canadian Adult Education Credential (CAEC) Requirements<\/b><span style=\"font-weight: 400;\"> (more information <\/span><a href=\"https:\/\/www.ontario.ca\/page\/adult-learning-canadian-adult-education-credential-caec\"><span style=\"font-weight: 400;\">https:\/\/www.ontario.ca\/page\/adult-learning-canadian-adult-education-credential-caec<\/span><\/a><span style=\"font-weight: 400;\">)<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">To be a resident in Ontario for 6 months or more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">No Ontario High School Diploma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Not registered in an Ontario high school<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Requires a date of leaving letter from your previously attended high school<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">18 + years of age<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">$100 enrollment fee<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Prior Learning Assessment and Recognition (PLAR) Requirements<\/b><span style=\"font-weight: 400;\"> (more information https:\/\/www.ontario.ca\/document\/education-ontario-policy-and-program-direction\/policyprogram-memorandum-132#section-2)\u00a0\u00a0<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u00a0Free<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Register with a local Ontario School Board in the Adult and Continuing \u00a0 Education Department<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><b>Does my high school diploma from outside of Canada count?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">International high school diplomas meet the requirements of our program.<\/span><\/p>\n<h1><b>Payment Information<\/b><\/h1>\n<h2><b>I created an account. Why can\u2019t I access the course?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019ve created an account and can\u2019t access the course you\u2019d like to take, this is usually because you haven&#8217;t paid for the course yet. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If you\u2019ve already paid for the course in full and you cannot access it, please contact a member of our support team at <\/span><a href=\"mailto:support@konnectingwithumanity.com\"><span style=\"font-weight: 400;\">support@konnectingwithumanity.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b>What&#8217;s the cost of your Shelter Support Worker Program?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Our program costs $500 or $519.95 with a Food Handlers certificate for the entire course. This includes the course content itself and the optional placement.\u00a0 <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If you\u2019d like to take Standard First Aid &amp; CPR\/AED, it costs $640 or $659.95 with a Food Handlers certificate.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">No extra fees are required. Please note that placements are not guaranteed.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>How do I pay?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We have multiple ways to register.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Through our website<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to our<\/span><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/\"> <span style=\"font-weight: 400;\">Shelter Support Worker Program<\/span><\/a> <span style=\"font-weight: 400;\">website<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create an account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select program only or program + CPR + optional Food Handlers certificate add-on<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on Buy Now<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the payment method that works for you<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Paypal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Cash on delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Stripe<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pay<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>E-transfer\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send an <\/span><b>e-transfer<\/b><span style=\"font-weight: 400;\"> of <\/span><b>$500.00 CAD <\/b><span style=\"font-weight: 400;\">(or $519.95 CAD with a Food Handlers certificate) or<\/span><b> $640<\/b> <b>CAD <\/b><span style=\"font-weight: 400;\">(or<\/span> <span style=\"font-weight: 400;\">$659.95 CAD with a Food Handlers certificate)<\/span> <span style=\"font-weight: 400;\">for the<\/span><b> program <\/b><b>with<\/b><b> the CPR add-on<\/b><span style=\"font-weight: 400;\"> to <\/span><span style=\"font-weight: 400;\">kwhinitiative@gmail.com<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include your full name, course, interact email or ID used, and the program you\u2019re registering for in the message<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take a screenshot of the transaction and reply to this email<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Include the transaction reference number<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b><i>If you\u2019re using a payment plan, you must use the e-transfer method.<\/i><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Please tell us if you have any trouble with enrolling. We\u2019re happy to help!<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Do you have payment plans?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Yes, if you&#8217;re unable to afford it at once, you can make payments throughout the course. It differs if you want to take the course only or if you also want the Standard First Aid &amp; CPR\/AED add-on.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Payment plan options for the course only are:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Two Payments<\/b><b>:<\/b><span style=\"font-weight: 400;\"> Paying $250 CAD or $259.98 CAD (with a Food Handlers Certificate) today and in 2 weeks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Three Payments<\/b><b>:<\/b><span style=\"font-weight: 400;\"> Paying $200 CAD today or $219.95 CAD (with a Food Handlers Certificate) and 2 installments of $150 CAD or $169.95 CAD (with a Food Handlers Certificate), one week and two weeks after the program start date.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Payment plan options with the CPR add-on:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Two Payments:<\/b> <span style=\"font-weight: 400;\">Paying $320 CAD or $329.98 CAD (with a Food Handlers Certificate) today and in two weeks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Three Payments:<\/b><span style=\"font-weight: 400;\"> Paying $200 CAD or $219.95 CAD (with a Food Handlers Certificate) today, and 2 installments of $220 CAD or $239.95 CAD (with a Food Handlers Certificate) one week and two weeks after the program start date.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">Please note that while you can pay throughout the course, <\/span><\/i><b><i>you won&#8217;t receive your certificate at the end of the course until you&#8217;ve paid the entire fee.<\/i><\/b><\/p>\n<p>&nbsp;<\/p>\n<h2><b>I can&#8217;t afford to pay for the course at all\/can only afford partial payment<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, we don\u2019t provide any funding.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Do you have OSAP?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Not at this moment, unfortunately.<\/span><\/p>\n<h2><b>Do you offer program bundles?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Not at this moment, unfortunately.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Do you offer refunds?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For our programs, yes! We will also give refunds for the Food Handlers certificate add-on <\/span><b>before <\/b><span style=\"font-weight: 400;\">you\u2019ve been given access to the course. However, KWH does not have a policy on refunds for Standard First Aid &amp; CPR\/AED.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Refund policy for our programs:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">100% refunds 0-2 days after enrollment. Refund amount $500 CAD.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">75% refunds 3-5 days after enrollment. Refund amount $375 CAD.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">50% refunds 6-7 days after enrollment. Refund amount $250 CAD.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">25% refunds 8-9 days after enrollment. Refund amount $125 CAD.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">0% refunds 10 days after enrollment. Refund amount $0 CAD.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The <\/span><b>Canadian Red Cross<\/b><span style=\"font-weight: 400;\"> specifies that the <\/span><b>self-directed and online portions are non-refundable<\/b><span style=\"font-weight: 400;\">. We can support attempting to get you a refund for the in-person content or to reschedule, but we cannot guarantee refunds on the Canadian Red Cross\u2019s behalf (<\/span><a href=\"https:\/\/helpsupport.redcross.ca\/hc\/en-ca\/articles\/43574663641371-Course-Cancellation-and-Refund-Policy\"><span style=\"font-weight: 400;\">Canadian Red Cross<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>I need my caseworker to release my funds<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019re happy to provide a letter or call your caseworker.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><b>More Information<\/b><\/h1>\n<h2><b>Where can I find more information on the Shelter Support Worker Program?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can find more information on our website: <\/span><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/\"><span style=\"font-weight: 400;\">https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-micro-credential-2\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also contact us. Call or text us at <\/span><span style=\"font-weight: 400;\">(647) 724-2590<\/span><span style=\"font-weight: 400;\"> or email us through <\/span><a href=\"mailto:studentinquires@konnectingwithumanity.com\"><span style=\"font-weight: 400;\">studentinquires@konnectingwithumanity.com<\/span><\/a><\/p>\n<h2><b>Technical Issue for Enrolled Students<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019re so sorry for the trouble.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Please email <\/span><a href=\"mailto:support@konnectingwithumanity.com\"><span style=\"font-weight: 400;\">support@konnectingwithumanity.com<\/span><\/a> <span style=\"font-weight: 400;\">to start your ticket.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Please Include:<\/b><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Details of the specific problem you&#8217;ve encountered<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Any solutions you&#8217;ve tried, if any<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Any screenshots and supporting documents\u00a0<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A member of our support team will respond to your email once they are able.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Thank you for your patience.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Do you have any other programs?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes!<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Our additional courses include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/intensive-case-management-for-addictions-and-homelessness-micro-credential-certificate-program\/\"><span style=\"font-weight: 400;\">Intensive Case Management For Addictions and Homelessness Micro-Credential Certificate Program<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This comprehensive 5-week online program walks you through every phase of the case management process, from client intake and assessment to referrals, advocacy, documentation, and case termination.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/building-an-online-business\/\"><span style=\"font-weight: 400;\">Building an Online Business<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn how to create, launch, and grow a profitable online business.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/e-commerce-management\/\"><span style=\"font-weight: 400;\">E-Commerce Management<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn real-world skills to move from developing a business plan and a marketing plan to selecting software and tracking.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/becoming-management-material\/\"><span style=\"font-weight: 400;\">Becoming a Manager<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn the knowledge and skills you need to move from an individual contributor to an effective leader.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/cybersecurity-fundamentals-for-employees\/\"><span style=\"font-weight: 400;\">Cyber Security Fundamentals for Employees<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn to protect both your organization and yourself in a rapidly changing digital world of cyberattacks<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/konnectingwithumanity.com\/academy\/courses\/emotional-intelligence\/\"><span style=\"font-weight: 400;\">Emotional Intelligence<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn the skills and tools you need to validate and understand others&#8217; emotions<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find more on our website:<\/span> <a href=\"https:\/\/konnectingwithumanity.com\/academy\/\"><span style=\"font-weight: 400;\">https:\/\/konnectingwithumanity.com\/academy\/<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><b>How can I contact you?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can call or text us at <\/span><span style=\"font-weight: 400;\">(647) 724-2590<\/span><span style=\"font-weight: 400;\"> or email us at <\/span><a href=\"mailto:studentinquires@konnectingwithumanity.com\"><span style=\"font-weight: 400;\">studentinquires@konnectingwithumanity.com<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview KWH Academy\u2019s Shelter Support Worker Certificate Program is designed to equip current and aspiring social service professionals with the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":12601,"comment_status":"open","ping_status":"closed","template":"","course_category":[],"course_tag":[],"class_list":["post-12224","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"To equip current and aspiring social service professionals with the trauma-informed skills and knowledge needed to support individuals facing housing challenges\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" 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