Course Overview

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course helps emerging and new managers move from individual contributor to effective leader; clarifying their role, strengthening essential management skills, and building confidence. Participants learn how to manage performance, lead change, communicate with impact, and create an environment where people and results can thrive.

Clarify Your Role as a Manager

You will explore how the manager role differs from that of an individual contributor, with a focus on people responsibility, performance, and strategic alignment. By understanding expectations around planning, delegation, coaching, and accountability, you can step into leadership with a clear sense of purpose and direction.

Step into One of the Most In-Demand Roles

Management and leadership roles remain among the most sought-after positions globally, with demand for frontline and middle managers staying strong across industries. Organisations with high-quality leaders are up to 3.5 times more likely to outperform their peers on financial performance, making management capability a

core career asset.​

Increase Your Opportunities for Promotion and Income
Employees who receive structured leadership and management development are significantly more likely to be promoted and to move into higher-paying roles. Research shows that strong people-management skills explain a large share of the performance gap between average and top managers, and effective managers typically lead teams with higher engagement and lower turnover—outcomes that senior leaders actively reward.​​

Managing Dedicated and High-Performing Teams

Research indicates that roughly 70% of team engagement is shaped by managers. Safety incidents, absenteeism, and profitability are all reduced in organisations with engaged managers. Overall business performance is impacted by strong management competencies.

Lead Change with Self-Assurance

Every three years, more than 80% of organisations go through major change, but a sizable percentage of these efforts fall short of their goals. Leaders who apply change models, communicate, and address resistance are more likely to achieve successful outcomes.

Strengthen Communication, Feedback, and Trust

Poor communication is regularly cited as one of the top reasons for project failure and employee dissatisfaction. At the same time, employees who receive regular, high-quality feedback are far more likely to feel engaged and perform at a higher level, highlighting why feedback, coaching, and trust-building are essential skills for anyone in a management role.​

Manage Time, Stress, and Workload More Effectively

Managers frequently name time pressure and workload as major sources of stress, and workplace stress has been linked to higher turnover, absenteeism, and reduced performance. Learning practical tools for prioritisation, delegation, and personal organisation helps protect your wellbeing while keeping projects on track, supporting sustainable success in any management position.

Learning Objectives

• Define your role as a manager and identify how it differs from previous roles.
• Understand the management challenge and the evolving functions of management.
• Prepare for and embrace change using practical models and tools.
• Organise yourself and your workspace to manage time, priorities, and crises effectively.
• Identify your leadership profile and use this insight to improve your effectiveness.
• Enhance your ability to communicate in meetings and presentations.
• Build skills in delegation, feedback, performance management, and relationship management.
• Apply basic systems thinking, problem-solving, and strategic planning tools.
• Create a personal action plan to continue your development as a manager.

Key Themes in Becoming Management Material

• New manager training
• Transitioning to leadership
• Core management skills
• Performance and feedback conversations
• Managing change and stress
• Team communication and conflict management
• Delegation and time management
• Strategic and systems thinking for managers
• Meeting and presentation skills
• Personal leadership development plan

FAQ

1. Who is this course for?

This course is ideal for new and aspiring managers, team leaders, and high-potential individual contributors who are preparing to take on greater responsibility for people, projects, and results.

1. What practical skills will I gain?

You will learn how to clarify expectations, manage performance, delegate tasks, give effective feedback, handle conflict, run productive meetings, and communicate clearly in presentations and day-to-day conversations.

1. How does this course help my career progression?

Strong management skills are often a prerequisite for promotion into supervisory and leadership roles. Demonstrating competence in leading people, managing change, and solving problems positions you as a credible candidate for advancement.

1. Does the course cover both soft skills and tools?

Yes. You will explore mindset and behavioural topics such as leadership style, trust, and influence, alongside practical tools for time management, strategic planning, problem-solving, and meeting facilitation.

1. Will I create a personal development plan?

By the end of the course, you will complete a personal development and action plan that outlines your starting point, goals, and specific steps for continuing to grow as a manager over the coming months.