Emotional intelligence (EQ) is the ability to understand, handle your emotions and to recognise and influence the feelings of others. Research continues to show that while IQ and technical expertise open the door, EQ determines how far you go. This course empowers professionals to build stronger relationships, lead with confidence, and navigate complex work dynamics with empathy and self-awareness.
Build a Core Future Skill
Emotional intelligence ranks among the top five most in-demand skills of 2025, which are crucial for leadership, teamwork, and long-term career success.
Enhance Communication and Leadership
- Learn to express yourself more clearly, resolve conflicts effectively, and encourage positive collaboration, the skills proven to increase engagement and retention by over 30%.
Navigate Change with Empathy
- Amidst AI integration and hybrid workplaces, emotional agility helps you manage stress, motivate teams, and adjust to fast-paced environments.
Boost Professional Resilience
- Developing EQ improves your ability to handle pressure and maintain composure—a crucial differentiator for leaders and customer-facing professionals.
Foster a Positive Culture
- Emotional intelligence training elevates well-being, reduces turnover, and strengthens company culture through higher empathy, inclusion, and trust.
- Lead with Awareness
Discover how optimism, authenticity, and active listening empower you to influence others and make thoughtful decisions.
Learning Objectives
- Understand the meaning of emotional intelligence and why it matters.
- Recognise the importance of EQ in workplace and personal success.
- Identify and manage different emotions effectively.
- Apply techniques for empathy, motivation, and self-regulation.
- Create a personal vision statement for emotional growth.
- Learn the difference between optimism and pessimism in decision-making.
- Validate and support emotions in others to improve trust and influence.
Key themes in Emotional Intelligence
- Emotional intelligence training
- Workplace emotional intelligence
- Leadership and empathy skills
- Developing EQ for managers
- Emotional intelligence in business
- Self-awareness and communication
- Building emotional agility
- Emotional intelligence coaching
- Resilience and leadership development
- EQ for employee engagement
FAQ
- Why learn emotional intelligence?
Emotional intelligence boosts your ability to connect, lead, and perform effectively in today’s workplaces. In 2025, EQ is integral to leadership development, teamwork, and career advancement across industries. - What will I learn in this emotional intelligence course?
You’ll develop self-awareness, recognise emotions, handle conflict constructively, build empathy, and communicate more clearly. The skills you’ll build up translate into better collaboration and a stronger sense of purpose at work. - How does emotional intelligence benefit my career?
EQ is now considered a “power skill” that enhances leadership, adaptability, and resilience. LinkedIn and World Economic Forum data rank emotional intelligence among the four most valuable workplace skills for 2025. - What roles can emotional intelligence skills help with?
EQ applies to every role—from customer service and HR to leadership and team management. It’s especially critical for managers, project leads, and those responsible for motivating others. - How can emotional intelligence training improve team culture?
Teams with strong EQ show higher engagement, better communication, and reduced conflict. Training builds trust across hybrid and multicultural environments and strengthens organisational resilience.
Course Outline
Session One: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session Two: Emotional Intelligence Defined
- Definitions and Thoughts
- The Six Seconds Model
- Making Connections
Session Three: The Importance of EI
- The Importance of EI
- Benefits of Developing Emotional Intelligence in Employees
Session Four: EI Blueprint
- EI Blueprint
- Identify Emotions
- Understand and Manage
- Use and Communicate
Session Five: Optimism
- What is Optimism?
- ABCs of Optimism
- Pessimism vs. Optimism
- VET Process
- Adversities
Session Six: Validating Emotions in Others
- Two Techniques
- The SOLER Technique
- The VALUE Technique
- Communication Tips
Session Seven: Understanding Emotions
- The Seven Human Emotions
- What Do Emotions Tell Us?
- Applying Emotional Intelligence
- Positives and Negatives
- The Emotional Map
- Strengthening Emotional Intelligence
- To Develop Self-Awareness
- To Develop Self-Management
- To Develop Relationship Management
Session Eight: Setting Your Personal Vision
- Defining Your Principles
- Creating Your Vision
- Understanding Your Values
- Defining Our Values
- Identifying Our Influences
- Identifying Their Qualities
- Considering Your Strengths and Talents
- What Is Standing in Your Way?
- Think in Terms of Relationships
- What Would They Say?
- Creating Your Vision Statement
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
| Label | Example Value |
| Modules | 7 |
| Duration | 3 weeks |
| Skill Level | Beginner |
| Learning Format | Self-paced |
| Certificate | Included |
Curriculum
- 1 Section
- 1 Lesson
- 10 Weeks
- Start Program1
