Emotional intelligence (EQ) is the ability to understand, handle your emotions and to recognise and influence the feelings of others. Research continues to show that while IQ and technical expertise open the door, EQ determines how far you go. This course empowers professionals to build stronger relationships, lead with confidence, and navigate complex work dynamics with empathy and self-awareness.

Build a Core Future Skill

Emotional intelligence ranks among the top five most in-demand skills of 2025, which are crucial for leadership, teamwork, and long-term career success.

Enhance Communication and Leadership

Learn to express yourself more clearly, resolve conflicts effectively, and encourage positive collaboration, the skills proven to increase engagement and retention by over 30%.

Navigate Change with Empathy

Amidst AI integration and hybrid workplaces, emotional agility helps you manage stress, motivate teams, and adjust to fast-paced environments.

Boost Professional Resilience

Developing EQ improves your ability to handle pressure and maintain composure—a crucial differentiator for leaders and customer-facing professionals.

Foster a Positive Culture

Emotional intelligence training elevates well-being, reduces turnover, and strengthens company culture through higher empathy, inclusion, and trust.

Lead with Awareness
Discover how optimism, authenticity, and active listening empower you to influence others and make thoughtful decisions.

Learning Objectives

• Understand the meaning of emotional intelligence and why it matters.
• Recognise the importance of EQ in workplace and personal success.
• Identify and manage different emotions effectively.
• Apply techniques for empathy, motivation, and self-regulation.
• Create a personal vision statement for emotional growth.
• Learn the difference between optimism and pessimism in decision-making.
• Validate and support emotions in others to improve trust and influence.

Key themes in Emotional Intelligence

• Workplace emotional intelligence
• Leadership and empathy skills
• Developing EQ for managers
• Emotional intelligence in business
• Self-awareness and communication
• Building emotional agility
• Emotional intelligence coaching
• Resilience and leadership development
• EQ for employee engagement

Course Outline

Session One: Course Overview

• Learning Objectives
• Pre-Assignment
• Pre-Course Assessment

Session Two: Emotional Intelligence Defined

• Definitions and Thoughts
• The Six Seconds Model
• Making Connections

Session Three: The Importance of EI

• The Importance of EI
• Benefits of Developing Emotional Intelligence in Employees

Session Four: EI Blueprint

• EI Blueprint
• Identify Emotions
• Understand and Manage
• Use and Communicate

Session Five: Optimism

• What is Optimism?
• ABCs of Optimism
• Pessimism vs. Optimism
• VET Process
• Adversities

Session Six: Validating Emotions in Others

• Two Techniques
• The SOLER Technique
• The VALUE Technique
• Communication Tips

Session Seven: Understanding Emotions

• The Seven Human Emotions
• What Do Emotions Tell Us?
• Applying Emotional Intelligence
• Positives and Negatives
• The Emotional Map
• Strengthening Emotional Intelligence
  • To Develop Self-Awareness
  • To Develop Self-Management
  • To Develop Relationship Management

Session Eight: Setting Your Personal Vision

• Defining Your Principles
• Creating Your Vision
• Understanding Your Values
• Defining Our Values
• Identifying Our Influences
• Identifying Their Qualities
• Considering Your Strengths and Talents
• What Is Standing in Your Way?
• Think in Terms of Relationships
• What Would They Say?
• Creating Your Vision Statement

Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment

If you are interested in one of our courses, please complete the form via the link, and a member of our team will contact you with the next steps for enrollment.