Overview

Coming soon!

KWH Academy’s Intensive Case Management for Addictions and Homelessness Micro-Credential Certificate Program is designed to provide current and aspiring social service professionals with the skills and knowledge required for effective case management. Our comprehensive 5-week instructor-led, self-paced webinars walk you through every phase of the case management process, from client intake and assessment to referrals, advocacy, documentation, and case termination.

Please note that this course can help you gauge your interest in Intensive Case Management. A Master’s degree in social science or an administrative discipline is required to work in this field. Sometimes additional education is required.

Program Highlights

You’ll learn real-world strategies for collaborating with healthcare providers, shelters, addiction counsellors, and community organizations.

You’ll focus on motivational interviewing, crisis response, and strengths-based approaches to support recovery and housing stability.

By the end of the program, you’ll know if this is a field for you or if you want to enter the workforce if you have the required education. You’ll learn what you need to confidently step into a professional Case Manager or Client Support role in social services, mental health, housing support, or addiction recovery settings.

Career Opportunities & Prospects in Ontario

Source: Canada Job Bank. Calculated by 8 h/day using calculator calculatrice.

91,000 estimated job openings align with the estimated number of people looking for work from 2024 to 2033.

Source: Government of Canada

Who Is It For

• Active learners
• Service-oriented individuals
• High stress tolerance
• Leadership skills
• Concern for others
• Collaboration skills
• Adaptability
• Creativity
  

Source: Canada Job Bank

Who Can Apply

• Individuals seeking a career shift or entry into the social services sector.
• High school graduates with an Ontario Secondary School Diploma (OSSD) or equivalent.
• Applicants with international education credentials (must be translated and assessed for equivalency).

What You’ll Gain

• 40 hours of comprehensive, structured online learning.
• Self-paced, instructor-led webinars.
• Employment support and job search coaching to help you transition into the field.
• We don’t currently offer placements
• Ongoing career guidance, interview preparation, and résumé assistance.
  

Career Opportunities After Completion and Further Education

Source: Canada Job Bank 

If you are interested in one of our courses, please complete the form via this link, and a member of our team will contact you with the next steps for enrollment.

Curriculum

Module 1: Foundations of Case Management

Module 2: Understanding Your Client Population

Module 3: Core Practice Skills

Module 4: The Case Management Process

Module 5: Applied Intensive Case Management in Ontario’s Real World

Instructor 

Here, include details and qualifications of the instructor:

• Where they studied and their degrees 
• Their experience in the field, including years
• Their teaching experience
• Their main interests/research interests
• Any publications, if applicable.

 Ideally, with a photo of them.

Payment Methods: Program Only

How to Enroll

Through our website:

1. Go to our Intensive Case Management Program website (the page you’re currently on)
2. Create an account
3. Click on Buy Now
4. Click on the payment method that works for you
   1. Paypal
   2. Cash on delivery
   3. Stripe
5. Pay

E-transfer: 

1. Send an e-transfer of $500.00 CAD or $519.95 CAD (with a Food Handlers Certificate) to kwhinitiative@gmail.com
2. Include your full name, course, interact email or ID used in the message
3. Take a screenshot of the transaction and reply to this email
4. Include the transaction reference number

What You’ll Receive:

• Class access details
• Your orientation information
• How to obtain your Vulnerable Sectors Check
• Everything you’ll need to be ready

Option 1: One Payment

This can be paid via e-transfer or through the website

Option 2: Two Payments

This can only be paid via e-transfer

Option 3: Three Payments

Important Payment Policy

• Payments must be completed according to the selected plan.
• Continued access to the course is dependent on maintaining the agreed payment plan. 
  • Failure to pay on the due date without prior approval will result in the removal of access to the course, with no refund until payment is received.
  • If you choose to drop the course, refunds will be given in accordance with our refund policy, with more details on our website.
• Any payment challenges should be communicated to KWH Academy in advance for support.

Payment Methods: Program and Standard First Aid & CPR/AED

How to Enroll

Through our website:

1. Go to our Intensive Case Management Program website (the page you’re currently on)
2. Create an account
3. Click on Buy Now
4. Click on the payment method that works for you
   1. Paypal
   2. Cash on delivery
   3. Stripe
5. Pay

E-transfer: 

1. Send an e-transfer of $640.00 CAD or $659.95 CAD (with a Food Handlers Certificate) to kwhinitiative@gmail.com
2. Include your full name, course, interact email or ID used in the message
3. Take a screenshot of the transaction and reply to this email
4. Include the transaction reference number

What You’ll Receive:

• Class access details
• Your orientation information
• How to obtain your Vulnerable Sectors Check
• Everything you’ll need to be ready

Option 1: One Payment

Option 2: Two Payments

Option 3: Three Payments

Important Payment Policy

• Payments must be completed according to the selected plan.
• Continued access to the course is dependent on maintaining the agreed payment plan. 
  • Failure to pay on the due date without prior approval will result in the removal of access to the course, with no refund until payment is received.
  • If you choose to drop the course, refunds will be given in accordance with our refund policy, with more details on our website.
• Any payment challenges should be communicated to KWH Academy in advance for support.

Note: Timely payments help ensure uninterrupted access to course materials, learning support, and program participation.

Refund Policy

We have a refund policy if you only want to drop our program and your Food Handlers Certificate. We will only refund your Food Handlers Certificate before you are given access to the course. 

KWH does not have a policy on refunds for Standard First Aid & CPR/AED. The Canadian Red Cross specifies that the self-directed and online portions are non-refundable. We can support attempting to get you a refund for the in-person content or to reschedule, but we cannot guarantee refunds on the Canadian Red Cross’s behalf (Canadian Red Cross). 

Note: Timely payments help ensure uninterrupted access to course materials, learning support, and program participation.

FAQs

General Information

What’s the Intensive Case Management course format?

Our program is a 5-week online, self-paced, instructor-led course. 

What can I expect out of your Intensive Case Management Program?

You will be able to:

• Run every phase of the case management process, from client intake and assessment to referrals
• Do trauma-informed ethical care with cultural sensitivity
• Use de-escalation and boundary-setting strategies
• Use motivational interviewing, crisis response, and strengths-based approaches

By the end of the program, you’ll know if this is a field for you or enter the workforce if you have the required education. You’ll learn what you need to confidently step into a professional Case Manager or Client Support role in social services, mental health, housing support, or addiction recovery settings.

We also offer career guidance, including interview preparation, LinkedIn,

résumé, and cover letter assistance. 

International Students Acceptance

We accept all international students. Study and work permits aren’t required to take our courses.

How are the exams taken?

All of our exams are online. 

Does your program give you a certificate upon completion?

Yes, we do!

Is KWH Academy recognized by the Government of Ontario?

Not officially.  However, KWH Academy is registered with the CPD Registry as a recognized organization. View this link for more information https://thecpdregister.com/providers/cpd-group-providers–789881.

Placements

Do we have guaranteed student placements?

Unfortunately, we currently do not offer placements.

You would also require a Master’s degree in social science or an administrative discipline to do a placement.

We can guarantee career support through our program.

Careers

Will this course help me get a job?

It can help you develop skills that would be helpful in the hiring process. You’ll be able to answer interview questions with confidence.

What career options do I have after the Intensive Case Management Program completion?

You would require a Master’s degree in social science or an administrative discipline.

You can be a:

• Case Worker
• Rehabilitation Assistant
• Social Services Assistant
• Client Support Worker
• Youth or Family Support Worker
• Housing Support or Outreach Worker

Is your Intensive Case Management Program certificate credible/recognized/accredited?

Our program isn’t formally accredited, but KWH Academy is registered with the CPD Registry as a recognized organization. View this link for more information https://thecpdregister.com/providers/cpd-group-providers–789881.

Do your community support courses offer specific career pathways? (e.g., becoming an intensive case manager through our shelter support worker placement)

No, our community support courses do not offer career pathways.

Please note that this course can help you gauge your interest in Intensive Case Management. A Master’s degree in social science or an administrative discipline is required to work in this field. Sometimes additional education is required.

Starting and Completion Times

When is the next cohort start date?

Please ask to speak to a member of our team to receive cohort start dates.

Can I start now if I pay?

Yes! We can give you access to our full course once you pay the course enrollment fee.

Can I finish the course earlier?

Yes, with the course being self-paced, you can complete it as quickly or as slowly as you’d like. Certificates will be given 1-3 business days after successful completion of the course.

Diploma 

I don’t have a high school diploma. What are my options?

Here are some options to gain your high school diploma in Ontario as a mature student.

1. Canadian Adult Education Credential (CAEC) Requirements (more information https://www.ontario.ca/page/adult-learning-canadian-adult-education-credential-caec)
   1. To be a resident in Ontario for 6 months or more.
   2. No Ontario High School Diploma
   3. Not registered in an Ontario high school
   4. Requires a date of leaving letter from your previously attended high school
   5. 18 + years of age
   6. $100 enrollment fee

1. Prior Learning Assessment and Recognition (PLAR) Requirements (more information https://www.ontario.ca/document/education-ontario-policy-and-program-direction/policyprogram-memorandum-132#section-2)  
   1.  Free
   2. Register with a local Ontario School Board in the Adult and Continuing   Education Department

Does my high school diploma from outside of Canada count?

International high school diplomas meet the requirements of our program.

Payment Information

I created an account. Why can’t I access the course?

If you’ve created an account and can’t access the course you’d like to take, this is usually because you haven’t paid for the course yet.

If you’ve already paid for the course in full and you cannot access it, please contact a member of our support team at support@konnectingwithumanity.com. 

What’s the cost for your Intensive Case Management Program?

Our program costs $500 for the entire course. This includes the course content itself and the optional placement.  No extra fees are required. Please note that placements are not guaranteed. 

How do I pay?

We have multiple ways to register.

Through our website:

1. Go to our Intensive Case Management Program’s website (https://konnectingwithumanity.com/academy/courses/intensive-case-management-for-addictions-and-homelessness-micro-credential-certificate-program/)
2. Create an account
3. Click on Buy Now
4. Click on the payment method that works for you
   1. Paypal
   2. Cash on delivery
   3. Stripe
5. Pay

E-transfer:

1. Send an e-transfer of $500.00 CAD (or $519.95 CAD with a Food Handlers certificate) or $640 CAD (or $659.95 CAD with a Food Handlers certificate) for the program with the CPR add-on to kwhinitiative@gmail.com
2. Include your full name, course, interact email or ID used, and the program you’re registering for in the message
3. Take a screenshot of the transaction and reply to this email
4. Include the transaction reference number

If you’re using a payment plan, you must use the e-transfer method.

 Please tell us if you have any trouble with enrolling. We’re happy to help!

Do you have payment plans?

Yes, if you’re unable to afford it at once, you can make payments throughout the course. It differs if you want to take the course only or if you also want the Standard First Aid & CPR/AED add-on.

Payment plan options for the course only are:

• Two Payments: Paying $250 CAD or $259.98 CAD (with a Food Handlers Certificate) today and in 2 weeks
• Three Payments: Paying $200 CAD today or $219.95 CAD (with a Food Handlers Certificate) and 2 installments of $150 CAD or $169.95 CAD (with a Food Handlers Certificate), one week and two weeks after the program start date.

Payment plan options with the CPR add-on:

• Two Payments: Paying $320 CAD or $329.98 CAD (with a Food Handlers Certificate) today and in two weeks
• Three Payments: Paying $200 CAD or $219.95 CAD (with a Food Handlers Certificate) today, and 2 installments of $220 CAD or $239.95 CAD (with a Food Handlers Certificate) one week and two weeks after the program start date.

Please note that while you can pay throughout the course, you won’t receive your certificate at the end of the course until you’ve paid the entire fee.

I can’t afford to pay for the course at all/can only afford partial payment

I’m sorry to hear that. Unfortunately, we don’t currently have funding to cover your tuition fees at this time.

Do you have OSAP?

Not at this moment, unfortunately.

Do you offer program bundles?

Not at this moment, unfortunately.

Do you offer refunds?

For our programs, yes! However, KWH does not have a policy on refunds for Standard First Aid & CPR/AED. 

Refund policy for our programs:

• 100% refunds 0-2 days after enrollment. Refund amount $500 CAD.
• 75% refunds 3-5 days after enrollment. Refund amount $375 CAD.
• 50% refunds 6-7 days after enrollment. Refund amount $250 CAD.
• 25% refunds 8-9 days after enrollment. Refund amount $125 CAD.
• 0% refunds 10 days after enrollment. Refund amount $0 CAD.

The Canadian Red Cross specifies that the self-directed and online portions are non-refundable. We can support attempting to get you a refund for the in-person content or to reschedule, but we cannot guarantee refunds on the Canadian Red Cross’s behalf (Canadian Red Cross). 

I need my caseworker to release my funds

Is there any documentation you need? We’re happy to provide a letter or call your case worker. 

More Information

Where can I find more information on the Intensive Case Management Program?

You can find more information on our website: https://konnectingwithumanity.com/academy/courses/intensive-case-management-micro-credential-2/.

You can also contact us. Call or text us at (647) 724-2590 or email us through studentinquires@konnectingwithumanity.com

Technical Issue for Enrolled Students

We’re so sorry for the trouble! 

Please email support@konnectingwithumanity.com to start your ticket. 

Please Include:

1. Details of the specific problem you’ve encountered
2. Any solutions you’ve tried, if any
3. Any screenshots and supporting documents 

A member of our support team will respond to your email once they are able.

Thank you for your patience. 

Do you have any other programs?

Yes!

Our additional courses include:

• Shelter Support Worker Micro-Credential Certificate Program

This comprehensive 5-week online program walks you through every phase of the case management process, from client intake and assessment to referrals, advocacy, documentation, and case termination.

• Building an Online Business

Learn how to create, launch, and grow a profitable online business.

• E-Commerce Management

Learn real-world skills to move from developing a business plan and a marketing plan to selecting software and tracking.

• Becoming a Manager

Learn the knowledge and skills you need to move from an individual contributor to an effective leader.

• Cyber Security Fundamentals for Employees

Learn to protect both your organization and yourself in a rapidly changing digital world of cyberattacks

• Emotional Intelligence

Learn the skills and tools you need to validate and understand others’ emotions

Find more on our website: https://konnectingwithumanity.com/academy/

How can I contact you?

You can call or text us at (647) 724-2590 or email us through studentinquires@konnectingwithumanity.com